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How to Contact Customer Support

April 1, 2008

If you are unable to find answers to your questions here, please use the following contact information to reach a support representative who will be able to help you.

Regular Customers:

  • Bon Jovi Customer Support E-mail: bonjovi@support.sparkart.com
  • Customer Service Phone Line: 510-992-6140

VIP Customers:

  • Bon Jovi VIP E-mail: bonjovivip@support.sparkart.com
  • Bon Jovi VIP Phone Line: 510-992-6139

Bon Jovi Online Store Customers:

  • BandMerch Phone Line: 818-780-0708

All phone lines are open between 10 AM - 6 PM PST, Monday through Friday.

Related Stories: Support, Most Asked, VIP, Tickets, Store, Backstage JBJ Support, 2011 Tour, 02/25/11 - New York, NY

Do You Have a Different Question?

Please contact customer support by sending an e-mail to bonjovi@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.

Technical Requirements

Computer

  • Any computer with the Windows (versions XP, Vista, 7, or higher) or MacOS X (version Tiger 10.4 or higher) operating system
  • Your computer must meet the minimum technical requirements of the supported Web Browser Software listed below

Web Browser Software

In addition to using one of the aforementioned browsers, the following features must be enabled:

Please refer to the browser's documentation for information on how to enable these features.

Internet Connection

Please note that this site is optimized for a high-speed Internet connection. If you are currently using dialup we recommend contacting your local cable, phone, or satellite company for information on high speed service.

Need Help?

Please check our frequently asked questions page and e-mail customer support if you can't find an answer there.
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