Bon Jovi

Frequently Asked Questions About Pre-sale Tickets/Events

• What is the minimum age requirement to attend a concert?

  November 11, 2010 0 Comments

  The minimum age requirement to attend a show depends on each venue. To find out what the minimum age requirement is, please visit www.bonjovi.com/tour and click on the event you wish to attend/are attending and you will see the "Ages" displayed on that page.

• Do I need a pre-sale code to purchase pre-sale tickets?

  November 11, 2010 0 Comments

  No, you do not need a pre-sale code to purchase fan club pre-sale tickets. As long as you have a paid subscription (Online Only, Standard & Signature Memberships), you have access to all the pre-sale events.

  To purchase pre-sale tickets, simply complete the following steps:

  1. Visit bonjovi.com and login using your Clique ID (e-mail address) and password
  2. Click on LIVE 2011 TOUR tab to view the upcoming tour dates
  3. Locate the show you would like to attend and click on "BUY PRE-SALE TICKETS"
  4. You will then be directed to the Backstage JBJ Pre-sale Ticketing Site
  5. If you have already pre-registered, enter your Clique ID and password (same login information you use for bonjovi.com) and click "Login." If not, click "Register" to register.
  6. Click on the show you would like to attend and purchase your tickets

• What are the ticket limits for Fan Club Pre-Sale Tickets?

  October 24, 2009 0 Comments

  Members may purchase up to two [2] tickets for all price levels (P1, P2, P3, P4 or P5 sections). All VIP packages have a two [2] ticket limit as well.

• I think my credit card was accidentally charged twice!

  August 14, 2009 0 Comments

  If you feel that you have received a multiple charges on your account, please contact the Support Team as soon as possible, so that we can better assist you in resolving this issue.

• How to Contact Customer Support

  April 1, 2008 0 Comments

  If you are unable to find answers to your questions here, please use the following contact information to reach a support representative who will be able to help you.

  Regular Customers:

  • Bon Jovi Customer Support E-mail: bonjovi@support.sparkart.com
  • Customer Service Phone Line: 510-992-6140

  VIP Customers:

  • Bon Jovi VIP E-mail: bonjovivip@support.sparkart.com
  • Bon Jovi VIP Phone Line: 510-992-6139

  Bon Jovi Online Store Customers:

  • BandMerch Phone Line: 818-780-0708

  All phone lines are open between 10 AM - 6 PM PST, Monday through Friday.