To view your orders, simply go to BonJovi.com/Orders.
If you are not already signed in, you will be directed to sign in using your Clique ID (e-mail address) and password.
Frequently Asked Questions About The Bon Jovi Store
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How can I view my orders?
July 1, 2010 0 Comments -
I have a question relating to the Bon Jovi online store or an order I placed there.
October 24, 2009 0 CommentsThe Bon Jovi store is actually on a separate website! We cannot help you with Bon Jovi merchandise inquiries here, unfortunately. You'll have to contact the Customer Support team at BonJoviOnline.com. Their email is orders@backstagejbj.com.
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How do I change my password?
September 1, 2009 0 CommentsIn order to update your password or other personal information such as email, address, etc., please visit the "Account" section of the website. You should see the "Account" button on the top righthand corner of the site if you are signed in.
Make sure to click on "Save Changes" when you are done.
Please also try clearing your cache, deleting your cookies, enabling cookies and resetting your browser before loading the website.
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I think my credit card was accidentally charged twice!
August 14, 2009 0 CommentsIf you feel that you have received a multiple charges on your account, please contact the Support Team as soon as possible, so that we can better assist you in resolving this issue.
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How to Contact Customer Support
April 1, 2008 0 CommentsIf you are unable to find answers to your questions here, please use the following contact information to reach a support representative who will be able to help you.
Regular Customers:
- Bon Jovi Customer Support E-mail: bonjovi@support.sparkart.com
- Customer Service Phone Line: 510-992-6140
VIP Customers:
- Bon Jovi VIP E-mail: bonjovivip@support.sparkart.com
- Bon Jovi VIP Phone Line: 510-992-6139
Bon Jovi Online Store Customers:
- BandMerch Phone Line: 818-780-0708
All phone lines are open between 10 AM - 6 PM PST, Monday through Friday.
Common Billing Issues
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I've received an Address Verification error, what do I do?
June 1, 2010 0 CommentsIf you have received an error message when attempting to complete the registration process which states "We could not verify your Address/Zip Code. Please re-check your information and try again" AND you have tried entering your Billing Address exactly as it appears on your credit card statement, please try one of the following workarounds:
-- If your Billing Address uses a PO Box, please try entering your address as follows:
P . O . Box 123
Please note and include the spaces between the letters and punctuation marks.
-- If your Billing Address contains an Apartment/Suite Number, please try combining the Street Number and Apartment/Suite Number. For example: "12 Apple Street Apt 3C" should be entered as "123 C Apple Street"
If you are still having difficulties, please contact the Support Team by email.
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Why is my Apartment/Suite Number missing from my e-mail confirmation?
September 1, 2009 0 CommentsFor security purposes, a member's entire Shipping Address will not be displayed on their e-mail confirmation.
If you have entered your complete address during the registration process, rest assured that your entire address has been entered in to our system.
We apologize for any confusion.
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What payment methods can I use?
August 14, 2009 0 CommentsClique will accept payment via Mastercard or Visa only. Clique does NOT accept payment by American Express, Discover, PayPal or mail-in payments. Please do not send cash, money orders, cashier's checks or personal checks.
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I think my credit card was accidentally charged twice!
August 14, 2009 0 CommentsIf you feel that you have received a multiple charges on your account, please contact the Support Team as soon as possible, so that we can better assist you in resolving this issue.
Need More Help?
Please contact customer support by sending an e-mail to bonjovi@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.
