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Important Notices

  • I still haven't received a response to my emailed support inquiry!

    May 1, 2010 0 Comments

    We try our best to reply to all submitted support inquiries within 2 business days. If you have not receive a reply to your inquiry, please make sure to check your spam folder as your email provider may have accidentally categorized our response as spam. If you have sent us multiple emails and have not yet received a reply, that does not mean we are not answering you -- it is likely that your mail client blocks our emails because it thinks it is spam. Please try to send us an email from a different address or have a friend try and email us.

    Please also add the following e-mail addresses to your safe list to ensure receipt of our responses: bonjovi@support.sparkart.com bonjovivip@support.sparkart.com

  • What is the difference between Upgrading and Renewing?

    October 2, 2009 0 Comments

    A "Renewal" will extend your membership term for another year from your expiration date if your membership is still currently active. For example, if your membership is set to expire on July 1st, 2009 and you Renew, your membership will now expire on July 1st, 2010.

    If your membership hasn't expired yet, you can Renew your membership by going to the "Account" section and clicking on the "RENEW" link.

    If your membership HAS already expired, you can Renew your membership by going to http://www.bonjovi.com/join and clicking on the "RENEW NOW" link for the package you would like.

    If your account has already expired, then it will extend for a year from the date you purchase your Renewal.

    An "Upgrade" will upgrade your current package to a higher package for a pro-rated amount, but will NOT extend your membership for another year. For example, you can upgrade your membership from "Online Only" to the "Standard" or "Signature" memberships.

Backstage JBJ Support

  • How Do I Join the Mailing List?

    May 3, 2011 0 Comments

    You can join the Bon Jovi mailing list by using your Facebook login or entering your email address at the top of any page of BonJovi.com. Note that if you are already signed in with your Clique ID, these fields will disappear.





  • What is my Clique ID?

    December 1, 2010 0 Comments

    Your Clique ID is the e-mail address used during fan club registration.

  • Do I need a pre-sale code to purchase pre-sale tickets?

    November 11, 2010 0 Comments

    No, you do not need a pre-sale code to purchase fan club pre-sale tickets. As long as you have a paid subscription (Online Only, Standard & Signature Memberships), you have access to all the pre-sale events.

    To purchase pre-sale tickets, simply complete the following steps:

    1. Visit bonjovi.com and login using your Clique ID (e-mail address) and password
    2. Click on LIVE 2011 TOUR tab to view the upcoming tour dates
    3. Locate the show you would like to attend and click on "BUY PRE-SALE TICKETS"
    4. You will then be directed to the Backstage JBJ Pre-sale Ticketing Site
    5. If you have already pre-registered, enter your Clique ID and password (same login information you use for bonjovi.com) and click "Login." If not, click "Register" to register.
    6. Click on the show you would like to attend and purchase your tickets

  • I can't access the fan club! I think my password isn't working.

    November 1, 2010 0 Comments

    If you are unable to access the site due to an invalid password, please click on the "Forgot Password" button to retrieve a new password. Once you are able to access the fan club website successfully, you may change your password to a more permanent one by visiting the Clique ID section of the fan club website.

  • What is my Clique ID password?

    October 1, 2010 0 Comments

    If you are prompted for a Clique ID password when attempting to register an account, that means your e-mail address is currently registered within our database - you already have an account from a different Clique site! Please try to use any previous password assigned to any other Clique store or fan club you may be registered to. If you do not remember your password, please click on the "Forgot Password" button.

  • How do I redeem a gift membership?

    August 1, 2010 0 Comments

    In order to redeem a gift membership, simply click on the activation link provided to the e-mail address used during registration. If you or the recipient have not received this e-mail, please check the spam folders and/or submit a support inquiry by email.

  • I've received an Address Verification error, what do I do?

    June 1, 2010 0 Comments

    If you have received an error message when attempting to complete the registration process which states "We could not verify your Address/Zip Code. Please re-check your information and try again" AND you have tried entering your Billing Address exactly as it appears on your credit card statement, please try one of the following workarounds:

    -- If your Billing Address uses a PO Box, please try entering your address as follows:

    P . O . Box 123

    Please note and include the spaces between the letters and punctuation marks.

    -- If your Billing Address contains an Apartment/Suite Number, please try combining the Street Number and Apartment/Suite Number. For example: "12 Apple Street Apt 3C" should be entered as "123 C Apple Street"

    If you are still having difficulties, please contact the Support Team by email.

  • What are the ticket limits for Fan Club Pre-Sale Tickets?

    October 24, 2009 0 Comments

    Members may purchase up to two [2] tickets for all price levels (P1, P2, P3, P4 or P5 sections). All VIP packages have a two [2] ticket limit as well.

  • How do I change my password?

    September 1, 2009 0 Comments

    In order to update your password or other personal information such as email, address, etc., please visit the "Account" section of the website. You should see the "Account" button on the top righthand corner of the site if you are signed in.

    Make sure to click on "Save Changes" when you are done.

    Please also try clearing your cache, deleting your cookies, enabling cookies and resetting your browser before loading the website.

  • I think my credit card was accidentally charged twice!

    August 14, 2009 0 Comments

    If you feel that you have received a multiple charges on your account, please contact the Support Team as soon as possible, so that we can better assist you in resolving this issue.

  • How to Contact Customer Support

    April 1, 2008 0 Comments

    If you are unable to find answers to your questions here, please use the following contact information to reach a support representative who will be able to help you.

    Regular Customers:

    • Bon Jovi Customer Support E-mail: bonjovi@support.sparkart.com
    • Customer Service Phone Line: 510-992-6140

    VIP Customers:

    • Bon Jovi VIP E-mail: bonjovivip@support.sparkart.com
    • Bon Jovi VIP Phone Line: 510-992-6139

    Bon Jovi Online Store Customers:

    • BandMerch Phone Line: 818-780-0708

    All phone lines are open between 10 AM - 6 PM PST, Monday through Friday.

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Need More Help?

Please contact customer support by sending an e-mail to bonjovi@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.

Technical Requirements

Computer

  • Any computer with the Windows (versions XP, Vista, 7, or higher) or MacOS X (version Tiger 10.4 or higher) operating system
  • Your computer must meet the minimum technical requirements of the supported Web Browser Software listed below

Web Browser Software

In addition to using one of the aforementioned browsers, the following features must be enabled:

Please refer to the browser's documentation for information on how to enable these features.

Internet Connection

Please note that this site is optimized for a high-speed Internet connection. If you are currently using dialup we recommend contacting your local cable, phone, or satellite company for information on high speed service.

Need Help?

Please check our frequently asked questions page and e-mail customer support if you can't find an answer there.
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