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Important Notices

  • I still haven't received a response to my emailed support inquiry!

    May 1, 2010 0 Comments

    We try our best to reply to all submitted support inquiries within 2 business days. If you have not receive a reply to your inquiry, please make sure to check your spam folder as your email provider may have accidentally categorized our response as spam. If you have sent us multiple emails and have not yet received a reply, that does not mean we are not answering you -- it is likely that your mail client blocks our emails because it thinks it is spam. Please try to send us an email from a different address or have a friend try and email us.

    Please also add the following e-mail addresses to your safe list to ensure receipt of our responses: bonjovi@support.sparkart.com bonjovivip@support.sparkart.com

Signing In

  • How Do I Join the Mailing List?

    May 3, 2011 0 Comments

    You can join the Bon Jovi mailing list by using your Facebook login or entering your email address at the top of any page of BonJovi.com. Note that if you are already signed in with your Clique ID, these fields will disappear.





  • What is my Clique ID?

    December 1, 2010 0 Comments

    Your Clique ID is the e-mail address used during fan club registration.

  • I can't access the fan club! I think my password isn't working.

    November 1, 2010 0 Comments

    If you are unable to access the site due to an invalid password, please click on the "Forgot Password" button to retrieve a new password. Once you are able to access the fan club website successfully, you may change your password to a more permanent one by visiting the Clique ID section of the fan club website.

  • What is my Clique ID password?

    October 1, 2010 0 Comments

    If you are prompted for a Clique ID password when attempting to register an account, that means your e-mail address is currently registered within our database - you already have an account from a different Clique site! Please try to use any previous password assigned to any other Clique store or fan club you may be registered to. If you do not remember your password, please click on the "Forgot Password" button.

  • How do I redeem a gift membership?

    August 1, 2010 0 Comments

    In order to redeem a gift membership, simply click on the activation link provided to the e-mail address used during registration. If you or the recipient have not received this e-mail, please check the spam folders and/or submit a support inquiry by email.

  • What is the difference between Upgrading and Renewing?

    October 2, 2009 0 Comments

    A "Renewal" will extend your membership term for another year from your expiration date if your membership is still currently active. For example, if your membership is set to expire on July 1st, 2009 and you Renew, your membership will now expire on July 1st, 2010.

    If your membership hasn't expired yet, you can Renew your membership by going to the "Account" section and clicking on the "RENEW" link.

    If your membership HAS already expired, you can Renew your membership by going to http://www.bonjovi.com/join and clicking on the "RENEW NOW" link for the package you would like.

    If your account has already expired, then it will extend for a year from the date you purchase your Renewal.

    An "Upgrade" will upgrade your current package to a higher package for a pro-rated amount, but will NOT extend your membership for another year. For example, you can upgrade your membership from "Online Only" to the "Standard" or "Signature" memberships.

  • How do I change my password?

    September 1, 2009 0 Comments

    In order to update your password or other personal information such as email, address, etc., please visit the "Account" section of the website. You should see the "Account" button on the top righthand corner of the site if you are signed in.

    Make sure to click on "Save Changes" when you are done.

    Please also try clearing your cache, deleting your cookies, enabling cookies and resetting your browser before loading the website.

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Joining

  • How do I redeem a gift membership?

    August 1, 2010 0 Comments

    In order to redeem a gift membership, simply click on the activation link provided to the e-mail address used during registration. If you or the recipient have not received this e-mail, please check the spam folders and/or submit a support inquiry by email.

  • What is the difference between Upgrading and Renewing?

    October 2, 2009 0 Comments

    A "Renewal" will extend your membership term for another year from your expiration date if your membership is still currently active. For example, if your membership is set to expire on July 1st, 2009 and you Renew, your membership will now expire on July 1st, 2010.

    If your membership hasn't expired yet, you can Renew your membership by going to the "Account" section and clicking on the "RENEW" link.

    If your membership HAS already expired, you can Renew your membership by going to http://www.bonjovi.com/join and clicking on the "RENEW NOW" link for the package you would like.

    If your account has already expired, then it will extend for a year from the date you purchase your Renewal.

    An "Upgrade" will upgrade your current package to a higher package for a pro-rated amount, but will NOT extend your membership for another year. For example, you can upgrade your membership from "Online Only" to the "Standard" or "Signature" memberships.

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Need More Help?

Please contact customer support by sending an e-mail to bonjovi@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.

Technical Requirements

Computer

  • Any computer with the Windows (versions XP, Vista, 7, or higher) or MacOS X (version Tiger 10.4 or higher) operating system
  • Your computer must meet the minimum technical requirements of the supported Web Browser Software listed below

Web Browser Software

In addition to using one of the aforementioned browsers, the following features must be enabled:

Please refer to the browser's documentation for information on how to enable these features.

Internet Connection

Please note that this site is optimized for a high-speed Internet connection. If you are currently using dialup we recommend contacting your local cable, phone, or satellite company for information on high speed service.

Need Help?

Please check our frequently asked questions page and e-mail customer support if you can't find an answer there.
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