Bon Jovi

Store

• How can I view my orders?

  July 1, 2010 0 Comments

  To view your orders, simply go to BonJovi.com/Orders.

  If you are not already signed in, you will be directed to sign in using your Clique ID (e-mail address) and password.

• I have a question relating to the Bon Jovi online store or an order I placed there.

  October 24, 2009 0 Comments

  The Bon Jovi store is actually on a separate website! We cannot help you with Bon Jovi merchandise inquiries here, unfortunately. You'll have to contact the Customer Support team at BonJoviOnline.com. Their email is orders@backstagejbj.com.

• How do I change my password?

  September 1, 2009 0 Comments

  In order to update your password or other personal information such as email, address, etc., please visit the "Account" section of the website. You should see the "Account" button on the top righthand corner of the site if you are signed in.

  Make sure to click on "Save Changes" when you are done.

  Please also try clearing your cache, deleting your cookies, enabling cookies and resetting your browser before loading the website.

• I think my credit card was accidentally charged twice!

  August 14, 2009 0 Comments

  If you feel that you have received a multiple charges on your account, please contact the Support Team as soon as possible, so that we can better assist you in resolving this issue.

• How to Contact Customer Support

  April 1, 2008 0 Comments

  If you are unable to find answers to your questions here, please use the following contact information to reach a support representative who will be able to help you.

  Regular Customers:

  • Bon Jovi Customer Support E-mail: bonjovi@support.sparkart.com
  • Customer Service Phone Line: 510-992-6140

  VIP Customers:

  • Bon Jovi VIP E-mail: bonjovivip@support.sparkart.com
  • Bon Jovi VIP Phone Line: 510-992-6139

  Bon Jovi Online Store Customers:

  • BandMerch Phone Line: 818-780-0708

  All phone lines are open between 10 AM - 6 PM PST, Monday through Friday.