Sparkart Group, Inc., ConcertMaps, LLC, Bon Jovi, Jon Bon Jovi Fan Club, Inc., Backstage with Jon Bon Jovi, and their respective affiliates (collectively, "Sponsors") make no guarantees that tickets will be available to every or any user or member of a fan club or other site or service. Any available tickets will be made available to fan club members on a first-come, first-serve basis for select performances only, and Sponsors do not represent or warrant that tickets will be available for every concert or event date, or for every user or member. Ticket pre-sale and on-sale dates and times are subject to change or cancellation without notice. Sponsors make no guarantees with respect to the availability of tickets nor do the Sponsors make any warranties or representations with respect to any tickets received. Seat locations are subject to change. All events are subject to cancellation or postponement without notice. Only in the case of show cancellation, only the face value of the ticket will be refunded. Any and all premiums, convenience fees, shipping, handling, and other fees will not be refunded under any circumstance. Please consult with the applicable venue for seating information prior to purchase and for any changes to the show schedule. These terms are subject to change in Sponsor's discretion.
VIP PACKAGE TERMS AND CONDITIONS
Seating for shows in North America, New Zealand, Australia and Japan: Purchasing a pair of two (2) non-Front Row VIP packages or one (1) Front Row VIP package guarantees you two (2) adjacent seats in the row purchased. However, purchasing two (2) VIP packages in two (2) separate transactions does NOT guarantee that both seats will be adjacent.
Seating for shows in Europe and the Middle East: There is no guarantee how close to the stage your seats will be.
Other Terms and Conditions, Applicable to Everyone Worldwide: Merchandise items as displayed on The Backstage VIP page (www.bonjovi.com/vip) that are included in the Backstage VIP packages will be sent approximately 2-3 weeks before the applicable event date or will be available for pickup at the venue the day of the show. Tickets are issued at the venue’s will-call window (or other designated location at the venue) prior to the show. Once the tickets are issued to you, we are not responsible for any lost or stolen tickets. Seat locations are subject to change, and all Backstage JBJ VIP tickets, programs and merchandise may vary and are subject to modification or substitution at any time without notice. If any special access is granted (for example, backstage tours and receptions), then you must maintain a civilized decorum, behave with courtesy and respect, and closely follow all instructions; and we reserve the right, at our discretion, to refuse admittance to anyone or remove anyone at any time from any special access area. VIP packages are non-refundable and non-transferable. Will-call name changes are not permitted. If you are in a wheelchair or need handicap access, you agree to contact us promptly after making your purchase so that we may assist you in making the proper arrangements. Parking may not be available at any particular venue; please contact the venue directly for parking information. VIP laminates and commemorative tickets (if provided) are for commemorative purposes only and do not authorize access into the venue or any special access, VIP or backstage areas. These terms are subject to change.
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