If you are prompted for a Clique ID password when attempting to register an account, that means your e-mail address is currently registered within our database - you already have an account from a different Clique site! Please try to use any previous password assigned to any other Clique store or fan club you may be registered to. If you do not remember your password, please click on the "Forgot Password" button.
Common Problems Signing In
-
What is my Clique ID password?
October 1, 2010 0 Comments -
How do I change my password?
September 1, 2009 0 CommentsIn order to update your password or other personal information such as email, address, etc., please visit the "Account" section of the website. You should see the "Account" button on the top righthand corner of the site if you are signed in.
Make sure to click on "Save Changes" when you are done.
Please also try clearing your cache, deleting your cookies, enabling cookies and resetting your browser before loading the website.
Common Website/Technical Issues
-
I've received an Address Verification error, what do I do?
June 1, 2010 0 CommentsIf you have received an error message when attempting to complete the registration process which states "We could not verify your Address/Zip Code. Please re-check your information and try again" AND you have tried entering your Billing Address exactly as it appears on your credit card statement, please try one of the following workarounds:
-- If your Billing Address uses a PO Box, please try entering your address as follows:
P . O . Box 123
Please note and include the spaces between the letters and punctuation marks.
-- If your Billing Address contains an Apartment/Suite Number, please try combining the Street Number and Apartment/Suite Number. For example: "12 Apple Street Apt 3C" should be entered as "123 C Apple Street"
If you are still having difficulties, please contact the Support Team by email.
-
Why isn't my international credit card being accepted?
September 1, 2009 0 CommentsPlease note the following regarding international credit card processing:
Non-U.S. banks/issuers of credit cards do not support electronic address verification systems (AVS), which are used to help prevent credit card fraud. Authorizations are normally processed manually with a phone call placed by the merchant. Bon Jovi Support Team does not make phone calls to obtain authorizations. Additionally, Bon Jovi Support Team does not accept credit card information directly for processing. Please do not email your credit card information to the Support Team.
If you receive repeated error messages regarding verification of your address, please make certain that the address you are entering into the registration form for "Billing Address" is exactly the same as the address where the credit card statements are received.
If you are sure that the address you are using is correct, and you are still receiving an error message, please register using the "Mail-In Payment" option, and follow the directions provided.
-
Why isn't my US credit card being accepted?
September 1, 2009 0 CommentsThe first thing that you should check is that the "Billing Address" you entered into the registration form matches the Mailing Address on your credit card statement. If it doesn't match exactly, then your subscription cannot be processed.
Second, please be sure your credit card has credit available. If you are still having difficulty registering, please submit a support inquiry to the Bon Jovi Support Team and a representative will assist you further.
-
Why is my Apartment/Suite Number missing from my e-mail confirmation?
September 1, 2009 0 CommentsFor security purposes, a member's entire Shipping Address will not be displayed on their e-mail confirmation.
If you have entered your complete address during the registration process, rest assured that your entire address has been entered in to our system.
We apologize for any confusion.
Need More Help?
Please contact customer support by sending an e-mail to bonjovi@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.
