Bon Jovi

Most Asked

• How Do I Join the Mailing List?

  May 3, 2011 0 Comments

  You can join the Bon Jovi mailing list by using your Facebook login or entering your email address at the top of any page of BonJovi.com. Note that if you are already signed in with your Clique ID, these fields will disappear.

  
  
  
  
  

• What is my Clique ID?

  December 1, 2010 0 Comments

  Your Clique ID is the e-mail address used during fan club registration.

• I can't access the fan club! I think my password isn't working.

  November 1, 2010 0 Comments

  If you are unable to access the site due to an invalid password, please click on the "Forgot Password" button to retrieve a new password. Once you are able to access the fan club website successfully, you may change your password to a more permanent one by visiting the Clique ID section of the fan club website.

• What is my Clique ID password?

  October 1, 2010 0 Comments

  If you are prompted for a Clique ID password when attempting to register an account, that means your e-mail address is currently registered within our database - you already have an account from a different Clique site! Please try to use any previous password assigned to any other Clique store or fan club you may be registered to. If you do not remember your password, please click on the "Forgot Password" button.

• How do I redeem a gift membership?

  August 1, 2010 0 Comments

  In order to redeem a gift membership, simply click on the activation link provided to the e-mail address used during registration. If you or the recipient have not received this e-mail, please check the spam folders and/or submit a support inquiry by email.

• How can I view my orders?

  July 1, 2010 0 Comments

  To view your orders, simply go to BonJovi.com/Orders.

  If you are not already signed in, you will be directed to sign in using your Clique ID (e-mail address) and password.

• I've received an Address Verification error, what do I do?

  June 1, 2010 0 Comments

  If you have received an error message when attempting to complete the registration process which states "We could not verify your Address/Zip Code. Please re-check your information and try again" AND you have tried entering your Billing Address exactly as it appears on your credit card statement, please try one of the following workarounds:

  -- If your Billing Address uses a PO Box, please try entering your address as follows:

  P . O . Box 123

  Please note and include the spaces between the letters and punctuation marks.

  -- If your Billing Address contains an Apartment/Suite Number, please try combining the Street Number and Apartment/Suite Number. For example: "12 Apple Street Apt 3C" should be entered as "123 C Apple Street"

  If you are still having difficulties, please contact the Support Team by email.

• I still haven't received a response to my emailed support inquiry!

  May 1, 2010 0 Comments

  We try our best to reply to all submitted support inquiries within 2 business days. If you have not receive a reply to your inquiry, please make sure to check your spam folder as your email provider may have accidentally categorized our response as spam. If you have sent us multiple emails and have not yet received a reply, that does not mean we are not answering you -- it is likely that your mail client blocks our emails because it thinks it is spam. Please try to send us an email from a different address or have a friend try and email us.

  Please also add the following e-mail addresses to your safe list to ensure receipt of our responses: bonjovi@support.sparkart.com bonjovivip@support.sparkart.com

• How to Contact Customer Support

  April 1, 2008 0 Comments

  If you are unable to find answers to your questions here, please use the following contact information to reach a support representative who will be able to help you.

  Regular Customers:

  • Bon Jovi Customer Support E-mail: bonjovi@support.sparkart.com
  • Customer Service Phone Line: 510-992-6140

  VIP Customers:

  • Bon Jovi VIP E-mail: bonjovivip@support.sparkart.com
  • Bon Jovi VIP Phone Line: 510-992-6139

  Bon Jovi Online Store Customers:

  • BandMerch Phone Line: 818-780-0708

  All phone lines are open between 10 AM - 6 PM PST, Monday through Friday.