Bon Jovi

Most Asked

• Why was I emailed asking for my shipping address?

  November 6, 2009 0 Comments

  Management recently decided to send membership cards to all Backstage JBJ members, including Online Only. However, when we launched the new fan club on September 21st we did not collect shipping addresses from new members or renewals that purchased Online Only because we did not anticipate sending any merchandise with the membership. A few weeks ago this was changed - we now collect shipping addresses for all Backstage memberships, including Online Only - however we are reaching out to Online Only members who purchased their membership before we made this change so we have their shipping addresses on file.

• What are the ticket limits for Fan Club Pre-Sale Tickets?

  October 24, 2009 0 Comments

  Members may purchase up to two [2] tickets in the P1 or P2 sections or up to four [4] tickets in the P3, P4 or P5 sections. All VIP packages and In The Circle tickets have a two [2] ticket limit as well.

• What is the difference between Upgrading and Renewing?

  October 2, 2009 0 Comments

  A "Renewal" or an "Upgrade" will extend your membership term for another year from your expiration date if your membership is still currently active. For example, if your membership is set to expire on July 1st, 2009 and you Renew, your membership will now expire on July 1st, 2010.

  If your membership hasn't expired yet, you can Renew your membership by going to the "Account" section and clicking on the "RENEW" link.

  If your membership HAS already expired, you can Renew your membership by going to http://www.bonjovi.com/join and clicking on the "RENEW NOW" link for the package you would like.

  If your account has already expired, then it will extend for a year from the date you purchase your Renewal.

• I've received an Address Verification error, what do I do?

  September 3, 2009 0 Comments

  If you have received an error message when attempting to complete the registration process which states "We could not verify your Address/Zip Code. Please re-check your information and try again" AND you have tried entering your Billing Address exactly as it appears on your credit card statement, please try one of the following workarounds:

  -- If your Billing Address uses a PO Box, please try entering your address as follows:

  P . O . Box 123

  Please note and include the spaces between the letters and punctuation marks.

  -- If your Billing Address contains an Apartment/Suite Number, please try combining the Street Number and Apartment/Suite Number. For example: "12 Apple Street Apt 3C" should be entered as "123 C Apple Street"

  If you are still having difficulties, please contact the Support Team by email.

• How do I change my password?

  September 1, 2009 0 Comments

  In order to update your password or other personal information such as email, address, etc., please visit the "Account" section of the website. You should see the "Account" button on the top righthand corner of the site if you are signed in.

  Make sure to click on "Save Changes" when you are done.

  Please also try clearing your cache, deleting your cookies, enabling cookies and resetting your browser before loading the website.

• Why am I unable to sign in with my Alias/Username?

  September 1, 2009 0 Comments

  Due to our recent system changes, members are no longer able to sign in to the fan club with their Alias/Username.

  Members must now sign in with the email address used when registering their account.

• What is my Clique ID password?

  September 1, 2009 0 Comments

  If you are prompted for a Clique ID password when attempting to register an account, that means your e-mail address is currently registered within our database - you already have an account from a different Clique site! Please try to use any previous password assigned to any other Clique store or fan club you may be registered to. If you do not remember your password, please click on the "Forgot Password" button.

• What is the status of my Fan Club package?

  August 14, 2009 0 Comments

  FAN CLUB PACKAGES HAVE STARTED SHIPPING!

  Due to the large amount of new members that signed up for Backstage JBJ, all Year 21 Fan Club packages were delayed, although we started fulfilling all packages on December 1st. Signature memberships may take a little longer than others because Jon personally has to sign every single one and send it back to us!

  Unfortunately, we do not have an estimated arrival date to provide you at this time. We will let you know though!

• How do I redeem a gift membership?

  August 14, 2009 0 Comments

  In order to redeem a gift membership, simply click on the activation link provided to the e-mail address used during registration. If you or the recipient have not received this e-mail, please check the spam folders and/or submit a support inquiry by email.

• What is my Clique ID?

  August 14, 2009 0 Comments

  Your Clique ID is the e-mail address used during fan club registration.

• I can't access the fan club! I think my password isn't working.

  August 14, 2009 0 Comments

  If you are unable to access the site due to an invalid password, please click on the "Forgot Password" button to retrieve a new password. Once you are able to access the fan club website successfully, you may change your password to a more permanent one by visiting the Clique ID section of the fan club website.

• I still haven't received a response to my emailed support inquiry!

  August 14, 2009 0 Comments

  We try our best to reply to all submitted support inquiries within 2 business days. If you have not receive a reply to your inquiry, please make sure to check your spam folder as your email provider may have accidentally categorized our response as spam. If you have sent us multiple emails and have not yet received a reply, that does not mean we are not answering you -- it is likely that your mail client blocks our emails because it thinks it is spam. Please try to send us an email from a different address or have a friend try and email us.

  Please also add the following e-mail address to your safe list to ensure receipt of our responses: bonjovi@support.sparkart.com

• I think my credit card was accidentally charged twice!

  August 14, 2009 0 Comments

  If you feel that you have received a multiple charges on your account, please contact the Support Team as soon as possible, so that we can better assist you in resolving this issue.

• Why isn't my US credit card being accepted?

  August 14, 2009 0 Comments

  The first thing that you should check is that the "Billing Address" you entered into the registration form matches the Mailing Address on your credit card statement. If it doesn't match exactly, then your subscription cannot be processed.

  Second, please be sure your credit card has credit available. If you are still having difficulty registering, please submit an email support inquiry and a representative will assist you further.