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Most Asked
Browse answers to our most frequently asked questions.
Backstage JBJ
Store
Miscellaneous
Backstage JBJ
Find answers to the most frequently asked Fan Club-related questions
Joining
- How do I join the Fan Club?
- What do I get as part of a Fan Club membership?
- What is the difference between upgrading and renewing?
- I think my credit card was accidentally charged twice!
- I’ve received an address verification error, what do I do?
- How do I redeem a gift membership?
Logging In
- What is my Clique ID?
- I can’t access the fan club! I think my password isn’t working.
- What is my Clique ID password?
- How do I change my password?
Pre-Sales
- How do I buy Backstage JBJ pre-sale tickets via Ticketmaster?
- How do I buy Backstage JBJ pre-sale tickets?
- What are the ticket limits for Fan Club Pre-Sale Tickets?
Miscellaneous
Tour
Answers to questions about pre-sales, tickets, and shows
Pre-Sales
- How do I buy Backstage JBJ pre-sale tickets via Ticketmaster?
- How do I buy Backstage JBJ pre-sale tickets?
- What are the ticket limits for Fan Club Pre-Sale Tickets?
Travel Packages
Miscellaneous
VIP
Information on Bon Jovi VIP Tour Packages
Before You Buy
- I am disabled and need assistance, how can you help me?
- What are the different VIP packages offered?
On The Day
- Will there be alcohol and food at the backstage events?
- Where are my seats located?
- Are cameras permitted?
- How does parking work?
Checking In
- Where do I check-in?
- What if I am late to check-in?
- What do I do if I can’t find the check-in location?
- What time should I arrive at the venue?