Shipping FAQ

At The JBJ Experience, we care deeply about the health of our clients and our teams. In response to the escalating threat of COVID-19, we have taken some additional precautions which will result occasionally extending shipping timeline estimates past the estimated time noted on the shipping page of up to 5 business days. As events are evolving rapidly and affecting each piece of the delivery process, we will continue to update this space with more definitive information as it becomes available.

• International shipments may experience slight delays due to the current situation in the world. 

• All Membership boxes will be sent out no later than December 10th, with the intentions of arriving prior to Christmas.

• Domestic transit time as of 10/30/2020 is 2-7 days, while international transit times are 7-14 days. Please note as we get closer to the holiday season and pending a second wave of Covid-19 cases we can see these times impacted.

• All shipments domestic and international will be accompanied with tracking information sent from bonjovi.com after purchase(s).

We are here for you, so please don’t hesitate reaching out to us at customerservice@bonjovi.com with any questions or concerns regarding your Bon Jovi order.

Please note that import duties and/or taxes on international shipments (when applicable) are the responsibility of the customer. 

All free shipping offers apply to shipments within the continental United States only.