Bon Jovi Official Online Store | Shipping FAQ

 Shipping FAQ 

At The JBJ Experience, we care deeply about the health of our clients and our teams. In response to the escalating threat of COVID-19, we have taken some additional precautions which will result occasionally extending shipping timeline estimates past the estimated time noted on the shipping page of up to 5 business days. As events are evolving rapidly and affecting each piece of the delivery process, we will continue to update this space with more definitive information as it becomes available.

  • International shipments may experience slight delays due to the current situation in the world.
  • Please allow 34 business days for your international package to deliver before inquiring about the delay.
  • All shipments domestic and international will be accompanied with tracking information sent from after purchase(s).

If you did not receive your confirmation email for merchandise, please:

  • Check your spam folder
  • View it on Order History page in your Account

We are here for you, so please don't hesitate reaching out to us at with any questions or concerns regarding your Bon Jovi order.

Please note that import duties and/or taxes on international shipments (when applicable) are the responsibility of the customer.

Beginning July 1st, shipments going into the EU will no longer be duty and tax free due to the EU VAT changes. When ordering you may be asked to pay duty and taxes upon delivery if you live in the EU.

All free shipping offers apply to shipments within the continental United States only.